The cost of cheap skin treatments?

What is the cost of treating our clients safely? High, as most of us in the industry know. We use some impressively dangerous devices and manufacturers that wish to supply us, Canadians with their devices need to go through proper application and licensing with our government, so that the devices in question, when used accordingly deliver results, safely. When you consider R&D, production, safety data, clinical studies, permits… etc. you start getting a glimpse of the true cost of a treatment. So, why then, is there such a huge difference in prices we see on the market? Cheaply imported equipment from countries like China, is one example. There isn’t much that can’t be brought to Canada however it doesn’t mean it’s legal or approved. Sadly, for many new technicians, as well as seasoned ones, the desire to keep their operating costs low can be overwhelming. Time and time again, I get shocked by how many of these technicians don’t do their research before jumping, both feet in, into buying widely available equipment, by training institutions we consider reputable, is astounding.

Some years ago, I worked at a gorgeous day spa, this place was top notch in every way possible. We had back to back I.P.L. hair removal appointments at discounted prices to attract new clients. It worked. Many numerous attempts to talk my boss into raising prices per treatment, fell on deaf ears. You can guess how this ended? Our I.P.L. handpiece eventually, as I tried to explain to my management, ran out of pulses. It was time to replace the handpiece. The cost of the new handpiece couldn’t be worked into the budget. Wonder why? (insert eyeroll) Management figured it would be cheaper to purchase a brand-new platform from some unknown online company. I kid you not, the platform, along with an I.P.L. handpiece to perform hair removal, skin rejuvenation, acne and vascular/pigmentation issues, for under $6000.

For those that know me, know I would fervently advise against this purchase, first, this device wasn’t approved by Health Canada. I asked my employer, in all seriousness if the insurance policy covers liability for the device, in case something should go wrong. Once again, no research was conducted, and I was told, they are good: “We have a Salon Policy” please, for all those, with “Salon Policies” that operate medi-spas, I urge you to read the policy, then immediately set up an appointment with your broker, so you can discuss your needs. A salon policy is an umbrella policy and wouldn’t give you all the necessary coverage.

Shall I get back to the newly acquired equipment then, you see, something did go wrong not long after they received the new machine. A client came in for her scheduled skin rejuvenation appointment and left with 3rd degree burns to her face.

I need to clarify; the new machine was not to blame. It was the technician’s fault. She failed to re-asses the client intake form, she did not perform a new patch test as is required with each new piece of equipment, she failed to adjust the parameters of the treatment from one machine to another and this client ended up scarred for life. Lawsuit was filed, against the spa as well as the technician, by the victim, and she deserved every penny of the millions she was awarded due to negligence. This case never made it to court, as it turned out, the insurance provider wouldn’t cover liability once investigations revealed, the equipment used wasn’t approved by Health Canada. The spa had to pay the awarded monies out of pocket, and they tried selling the business until they had no choice but to shut down in the end.

Yes, you can get insurance. However, there are many limitations and as a provider you need to do your homework to ensure you will get coverage when need arises. Many insurance companies blindly offer coverage in an attempt to get those premiums, nevertheless in an event of negligence or simply, your client not following post protocol could cost you millions if it turns out your equipment is not approved for use in Canada.

As mentioned before, many “reputable” training institutions offer affordable equipment that includes training, but it will always be your responsibility to find out if such equipment is approved. This is very easy to find out. Simple Google search for, MDALL, will take you to government website where you can search in their ACTIVE LISTING or ARCHIVED LISTINGS SEARCH. It either is in there or “NO MATCH FOUND” means the equipment is not approved.

Your next step, if you can’t find the device on the government listings, but still desire to buy anyway, is to set up that appointment with your insurance broker and have an honest conversation about what ifs and would you be provided coverage?

My advice remains same, find a reputable company, that went through application and licensing process to be able to sell you the equipment, yes it will cost more but you do need to price your service menu accordingly. Value yourself, the time and money you invested into your education and business. You do not need every client out there, just the ones willing to pay you your worth in exchange for great results, safely.

To all our amazing clients, you too need to be involved and do your homework. Please remember, skill and expertise along with powerful equipment, shouldn’t come cheap. It’s better for everyone if you wait until you can afford these treatments, because at the end of the day, it’s not a need, it is a want.

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Endor – How it changed my skin

Sometime in 2018, end of July, I had the pleasure of meeting a rep from Arylide Life Sciences when she came in to my classroom to present a workshop for my class. It only took moments to realize she had a genuine passion for the product that she uses and represents, it was refreshing and welcoming, but more than anything helpful in a room full of students just entering the field of Clinical Esthetics.

Her extensive knowledge on the products, their ingredients and functions within the skin’s structures was what had me wanting to get my hands on the products as soon as possible. The entire line, which isn’t very big (and what makes it attractive, if you are not a fan of multiple items in your routine) focuses on gold thioethylamino hyaluronic acid (a new ingredient, developed with spherical nanoparticles linked to hundreds of low molecular weight hyaluronic acid oligomers).

To help you understand the implications of this, in the terms of skin benefits, I should explain what nanotechnology is. In short terms, science can manipulate matter on an atomic, molecular, and supramolecular scale. Size of matter then becomes between 1 – 100 nanometers. To put this into perspective, the size of human hair strand is about 70 000 nanometers. So, this amazing new ingredient of gold and hyaluronic acid particle technology is between 20-22 nanometers. (Very, very tiny) What that means for our skin is, it will penetrate, and it will reach the depths of our skin more than any product available, let’s say, over the counter. (OTC products are an article for another timeJ)

It can help to deliver ingredients that target specific receptors and thus trigger a specific response within the body. (Think about each individual skin cell, and what that means) It triggers production of your own growth factors to stimulate hyaluronic acid, collagen & elastin, which allows for more balance in the skin. Around 30 years of age, our body stops producing collagen (lame I know), combine that with UV rays, pollution, lifestyle, and other free radical causing yuckies, and the end result is glycation (fancy term to describe aging). What we are left with is the 3 D’s of aging. Our skin will Deteriorate, causing the volume to Deflate and gravity will cause it to Descend.

In their very impressive clinical studies, they have demonstrated the efficacy of their product, with no side effects, unless plump skin is a side effect? In which case, take my money! All joking aside though, I started my journey using their Anti-Aging Facial Serum. I already knew that the key to hydration is hyaluronic acid (capable of holding 1000 times its weight in moisture) so, I had that covered. Next step is to see how it changes the structure of my skin to help me build my own collagen, and improve elastin for elasticity. (This is the part where I vibrate with excitement, you would need to be in the room to know what I’m talking about)

In order to reverse the signs of aging, we must activate those three components, hyaluronic acid, collagen and elastin.  To do that, our product needs to be capable of reaching deep dermal layers and activating the cell (CD44 receptors) in order to activate the multiple CD44 receptors our ingredient has to reach the target all at the same time. Therefore, tiny particles of our powerful ingredient will get deep enough where they will, like a swarm of bees activate those receptors into stimulating the growth of our own collagen and elastin. Long gone are the days of bulky molecules sitting on the surface of our skin doing absolutely nothing! (I’m looking at you OTC products)

After some two weeks of using the facial serum, I couldn’t get over the hydration levels, and how comfortable I was in my skin. I needed to expand my range, next I introduced their Milk Cleanser. The sweet almond in it is dreamy, the consistency and texture is like putting silk on your skin. It doesn’t dry out my own barrier, yet it efficiently removed my stubborn make up. I like the option of not needing to rinse it off, particularly before bedtime when I am prone to be startled out of my after dinner slumber by water splashing. The gentle blends of surfactants (cleansing agents that help dissolve yuckies) along with witch hazel proves that maybe toner isn’t needed. I am pro toner, let’s just put that out there. It’s meant to adjust the pH balance on your skin after cleansing to keep your barrier intact (trust me, you need a healthy barrier for protection against the environment) but after a few weeks, I let go of the toner, as it turned out, I just needed to trust the science behind their cleanser. At this point, my skin was hooked, I needed to introduce more of their products. I got my hands on the Eye Contour cream (It won Editor’s Choice 2019 btw) and lastly, the Anti-Aging Nutritive Cream. All their power house products are based on the same science and same main ingredient composition.

As a skin expert, and years of practice in the field, I am well versed in all things ingredients and chemical composition, and how they influence the skin. I readily promote high potency ingredients to target skin conditions, unrelated to a specific brand because most all professional grade, cosmeceutical companies have amazing line up of products and I don’t care which brand it is, because I can trust their ingredients will have drug like effect, that can affect the structures of the skin, and not just alter the appearance until it is washed off. I have been testing hundreds of products over the years, and I will continue to do so, every time something new and exciting catches my attention. That said, if I can’t test the said product within the Endor line, then that’s just it. I will never replace what I have currently. And the accompanying pictures tell why.

Here we have my hormonal acne, that ravaged my poor face, post hysterectomy almost two years ago. I have tried everything, please keep in mind, I have access to an overabundance of great products to choose from, as well as almost any professional treatment I could want. I have tried many. They helped slightly, but the acne just kept coming back. Endor Technologies skin care line wasn’t created to target acne, and I am not recommending it for acne, but I am simply sharing my experience. I have a theory as to why, the gold particles in the product shed from the skin, allowing my skin to continually regenerate, thus push the dead keratin out of my follicles, (which is one of the reasons why P. Acne bacteria would multiply, this bacteria is anaerobic, meaning it cannot live in the presence of oxygen, so if the skin can “push” it all out, it makes sense that oxygen too would be able to now get inside the follicle) It’s just something my brain is putting into a theory.There’s a lot more that I could go into, but seriously, that is not my area of expertise to figure out. It works, and that is all I care about.

Here is a picture of my acne healing (I am not kidding, it resolved my acne within weeks) I was left with post inflammatory hyperpigmentation, as is often the case after acne breakout dries up and the scab flakes off. Make-up did a good job covering up the discolorations, but I didn’t notice the amount of collagen and elasticity my skin had formed until I put these side by side. I was so focused on the discoloration, I wasn’t paying attention. The picture on the right has NO makeup, NO filters. (I never use my selfie side of the camera because they give the pictures a more polished look, even when you turn off the “perfector”, and there is more than enough lies on the internet, I don’t need to be contributing to it) The deeper lines in my nasolabial folds and even my early marionette lines softened up and filled out drastically. My crow’s feet are much softer and even the tiny scar in the center of my neck has almost disappeared! Yes, my own collagen and elastin has grown just like the rep promised it would.

Lastly, this is where I see the kind of damage it has fixed. The texture, the discoloration from sun damage and the plumping. There is nothing temporary about these results. I haven’t had a single acne breakout in months!

I am 38, I haven’t had botox (since I was 27) or any fillers for that matter. I can’t have injectables or aggressive/advanced treatments because of trigeminal neuralgia diagnosis.

p.s. This is not a paid endorsement

My career journey

The journey that brings me to today has been exciting and full of life teaching moments. Much like many young adults I was overwhelmed by having to pick my career path, but my parents went through too many sacrifices to just let me be a “bum” as they lovingly reminded me. I did a bit of everything, let’s call it: Open studies *wink. Eventually, as it often is the case, my parents grew tired of paying my tuition while I jump from one field to the next, I was cut off. Not something I was happy with but in hindsight, tough love was exactly what I needed. As I was immersing myself in self-pity, a good friend suggested we have a spa day. Huh? Actually, I had no idea what that meant. “You will love it!” She proclaimed proudly, as someone who does this “spa day” thing regularly, she was exuberant to get started.

As I walked through the doors of the warmest and pleasant place I could imagine, we were greeted and ushered to our respective rooms to change into the provided robes. The treatment began with pedicures, followed by our manicures, and honestly, I didn’t think life could be any sweeter. As my fire engine red polish was drying, another therapist came over and instructed me to follow her for my facial, *gulp. Um, someone will be touching my face? I was unsure.

The very moment she took my hand in hers, I calmed down and was assured I would love the treatment. I did. Looking back on it, I don’t remember a thing about the procedure, or even her name but what stood out was how she made me feel. I carried that feeling all throughout my career and it is the reason that got me to this precise moment.

I enrolled to St. Clair College in Ontario, in 2004. Two years later I was employed full-time by my co-op college placement. The spa was a full service spa, where I put my training to good use. They had amazing technology, laser equipment and advanced treatments that many others could only dream about. I dove in whole­heartedly and 13 years later I am still continually developing.

Over the last decade, realization had dawned on me, I enjoy teaching others about my passion. Whether it’s a client, a new employee or consulting other businesses, the gut reaction always remains, I love to spread awareness, and correct misconceptions. I enjoy the relationships built and the ability to soak up something new each time I work with colleagues or students.

At some point, about 3 years ago, I concluded that as knowledgeable and passionate as I was, that teaching another person what I excel at was a whole other ball game. My research led me to Mount Royal University, and with their help, I became a certified adult educator.

Regardless of the field you are in, professional development is at its core the best way to meet and exceed your career goals. If there is a free workshop, take it! If your employer says: “There is this last minute training available…” You respond with: “What time do I need to be there?” Take initiative, come to work on time, and prepared to exceed what is expected out of you. If there is one thing I can take away from my very first spa day, is that no matter how amazing I felt, my provider did not educate me on products I need for my skin and I feel she failed me as a therapist.

Lastly, don’t go to work with a selfish mindset. The only way for your own success is if you treat your work environment the same as you would your own business. Your employer depends on you to do well, if your workplace isn’t doing well, neither will you.